Online Remote Support

How it works:

With your permission, a small program downloads to your computer. It's the interface through which we communicate with your computer and conduct remote support. The program automatically removes itself from your computer when we are finished helping you and we can't connect again until the next time you call us for help.

 

>>>  Option 1 <<<

Call 240-215-3623 then:

 

Click here and enter 6 digit code when instructed by technician

>>>  Option 2  <<<

Call 240-215-3623 then:

 

Click here to download program when instructed by technician

 

The remote control chat window provides you with:

  • Interactive Chat and detailed Session History

  • Prompts to permit or deny technician access to all functions

  • File Transfer to the technician

  • Ability to stop Remote Control or disconnect at any time

Security:

  • Customers must permit a technician to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)

  • Customers can choose to terminate the session at any time

  • All traces of the Customer Applet disappear from the remote PC when the session is finished

  • Employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions.

System Requirements:

  • Windows Vista, XP & Server 2003 (all including 64-bit); Windows 98, ME & 2000

  • Apple Macintosh OS X 10.4 (Tiger) and 10.5 (Leopard)

  • Mobile Devices: Windows Mobile versions 5.0 and 6.0; Symbian S60 3rd Edition; PocketPC

  • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)

Remote Support Software

Provided By:

 

 

Call or email us today! We provide FREE Diagnostics & FREE Estimates when you bring your system to us.